Family Outreach Supervisor

Midvale, UT

Full Time

Mid Level

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Family Outreach Supervisor will provide trauma-informed, guest-driven case management services to individuals who are placed in our motel program with the goal of helping them achieve stable housing solutions quickly and efficiently.

The services provided include engaging with individuals in our motel program and connecting them with resources in the community that will aid in their transition into housing. The Family Outreach Supervisor will work with those enrolled in our motel program to identify common barriers faced by them and help with establishing strategies and procedures for addressing needs on a shelter-wide scale. They will also be responsible for managing several different administrative responsibilities related to the motel program.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Location
Connie Crosby Family Resource Center (CCFRC)
529 9th Ave, Midvale, UT 84047

Reports to
Connie Crosby Resource Center Director

Position Status
Full-Time

Grade, Salary Rate
Grade 9, $24.25

FLSA Status
Exempt

Shift
Monday – Friday, 40 hours

Community Coordination

Lead and coordinate outreach efforts to identify families experiencing unsheltered homelessness (e.g., living in vehicles, tents, or places not meant for human habitation).
Build and maintain strong relationships with community partners, local organizations, and public agencies to enhance outreach effectiveness.
Supervise and support outreach staff in engaging with families in crisis, ensuring trauma-informed care and a housing focused mindset.
Ensure timely and accurate documentation of outreach activities, including case notes and data entry into relevant systems for reporting and compliance.
Assess immediate needs of families and connect them to basic services such as food, hygiene supplies, and basic needs.
Provide training and guidance to outreach staff on best practices, safety protocols, and effective engagement strategies.
Analyze outreach data to identify trends, gaps in services, and opportunities for program improvement.
Participate in community meetings, task forces, and collaborative initiatives focused on addressing family homelessness.
Coordinate with multiple departments to evaluate which families are best fit for motel placement.
Recruit new motel vendors and serve as main point of contact for motel management teams.
Assist in financial tracking of motel placement budget.
Coordinate all aspects of moves to and from motels, including staff scheduling and transportation.
Provide regular spending and family progress reports to management.
Other duties as assigned.

Supervision

Provide supervision to two Case Managers
Conduct weekly one on ones with all direct reports.
Approve timecards for all direct reports
Help mentor and train all direct reports.
Provide consistent feedback to help improve team’s overall performance.

Managing a Case Load

Assisting our diverse population of guests on your set caseload to establish goals. 
Engage with all guests to connect them with resources and housing options. 
Follow agency guidelines to create healthy boundaries with guests. 
Daily collaboration with all departments promoting a healthy team environment.  
Seeking out, engaging, and networking with community partners to find housing options and additional resources. 
Attend daily open office hours as a team to interact and provide guests with resources to further their housing goals.  
Attended weekly team meetings and contribute to case conferencing conversations. 
Keep accurate records, case management notes, and statistical data as required and participate in special projects as needed.

Crisis Management

Provide direct, trauma-informed case management services to guests, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, using a network of community resources.  
Utilizing the training we provide to jump into high stress situations in an effective and trauma-informed way. 
Assist with de-escalation and crisis intervention with guests in crisis. 
Collaborate with the crisis clinician and others to find ways to support individuals with mental and behavioral health barriers. 
Ability to accept direction and constructive feedback from Supervisor. 
Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.

Promoting Best Practice

Demonstrates awareness and desire to understand diverse populations
Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation
Ability to set and maintain good boundaries, using Trauma-Informed Care as a guidelines
Other duties as assigned

Education and Experience

Experience working with diverse populations preferred.
Lived, work or volunteer experience preferred or a degree in a related field.

Required Skills and Abilities

Strong interpersonal skills and ability to work with diverse populations.
Excellent writing and documentation skills.
Willing to be a proactive member of a team.
Ability to work from a Trauma-Informed Care framework.
Ability to work with community partners.
Self-starter and self-directed.
Ability to accept direction from Supervisor.
Excellent organizational skills and strong computer skills.
Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

Ability to lift 25 pounds.
Ability to stand and walk for at least an hour at a time.
Ability to drive a vehicle.

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